Insurance · Travel insurance
AXA Assistance Voyage
Travel insurance
AXA Assistance Voyage (assurance-voyage.axa-assistance.fr) is the French direct distribution platform for AXA group's travel insurance products, operated by AXA Partners (subsidiary of the AXA group, formerly Mondial Assistance), based in Châtillon in the Paris region. The site distributes three main families: short-stay travel insurance (1–90 days), long-stay / expat insurance (3 months–1 year), and Schengen insurance for travellers entering the Schengen area from Cambodia. For French-speaking expats in Cambodia, AXA Assistance Voyage is a reference player for trips from Phnom Penh: business travel to Europe, holidays in the United States, family trips across Asia. Its strengths come from: (1) the AXA Partners network present in more than 200 countries with 24/7 medical assistance in French, (2) direct billing with ASEAN international hospitals, (3) documentation and customer service entirely in French, (4) the strength of the AXA group (AA- rating). Note: for long-stay expat resident health cover, it is rather recommended to switch to AXA Global Healthcare (international expat health), Allianz Care, or April policies — this product is built for trips, not for a full life abroad. For digital nomads in Cambodia, AXA Assistance Voyage is suitable for up to 6–12 months; beyond that, plan for a dedicated resident contract.
Verified on
- [email protected]
- Phone
- +33 1 55 92 26 00
- Languages
- FR EN
- Google Reviews
- 4.0 / 5 (1450 reviews)
Address
Aucune agence Cambodge — siège AXA Partners : 6 rue André Gide, 92320 Châtillon, France
Insurance types covered
Advantages & drawbacks
Advantages
- Fully French-speaking — Customer service, policies, app — entirely in French.
- AXA strength (AA-) — One of the strongest insurers in the world.
- 24/7 multilingual medical assistance — 200+ countries, direct billing.
- Schengen-compliant — Suitable for travellers heading to Europe.
Drawbacks
- Not suitable for long-stay residents — 1 year max, then switch to AXA Global Healthcare or April.
- Average rates — ~5–10% more expensive than Chapka for an equivalent trip.
- Limited outpatient caps outside hospitalisation — Suited to travel, not long-term routine health.
Available insurances
| Product | Type | Target | Description |
|---|---|---|---|
| Short-Stay Insurance | Travel insurance | Travellers 1–90 days | Medical costs, cancellation, baggage, third-party liability. |
| Long-Stay Insurance | Travel insurance | First-year expats / studies / missions | Cover from 3 months to 1 year, worldwide. |
| Schengen Visa | Travel insurance | Travellers entering the Schengen area | Schengen-compliant plan, official certificate for a short-stay visa. |
Coverage limits
| Item | Limit | Notes |
|---|---|---|
| Medical costs abroad | Up to EUR 1,000,000 | — |
| Evacuation / repatriation | Actual costs | — |
| Cancellation | Up to EUR 10,000 | Depending on plan. |
| Baggage | Up to EUR 2,000 | — |
| Personal third-party liability | Up to EUR 4,500,000 | — |
| Accident lump sum | Up to EUR 75,000 | — |
Coverage regions
| Region | Status | Notes |
|---|---|---|
| Worldwide | Included | — |
| Schengen | Included | Dedicated Schengen Visa plan. |
Inclusions & exclusions
| Element | Status | Notes |
|---|---|---|
| Medical costs | Included | — |
| Evacuation / repatriation | Included | — |
| Cancellation | Optional | — |
| Baggage | Included | — |
| High-risk sports | Optional | — |
| Pre-existing conditions | Excluded | — |
| Paid work | Excluded | — |
| Cosmetic treatments | Excluded | — |
| COVID-19 | Included | — |
Partner medical network
- Royal Phnom Penh Hospital — Phnom Penh (Via the AXA Partners network.)
- Sunrise Japan Hospital — Phnom Penh
- Raffles Medical Phnom Penh — Phnom Penh
- Naga Clinic — Phnom Penh
Sources (1)
Every fact in this guide comes from official documents or government sites. An access date is recorded for each source.
- Site officiel AXA Assistance Voyage Official